Product inventory is subject to change. In the event that you've requested a product that is not in stock, Leading The Way will send an email advising you. A substitute product can be ordered or a refund will be issued if an order was erroneously processed.
Returns and Refunds
Our ministry materials are backed by a guarantee of 100% satisfaction. We will gladly refund the purchase price of the product in question according to the following paragraphs.
If our books, CDs or DVDs, including cases, are damaged, defective or shipped in error, then package the item carefully (without marking on, clipping, taping, or stapling anything to it) and send it back to Leading The Way. Please include the packing slip for correct return processing and the reason for your return. All return requests need to be made within 15 business days from the date the order was received. A full refund will be issued upon receipt of the product returned. However, if you want a replacement of the same product, include that information with your return and it will be shipped to you within three (3) business days of return product received by Leading The Way.
Digital Downloads are not eligible for refund.
Problems with your order or donation?
In order to ensure the security of donations processed by Leading The Way, we have stringent requirements in place to guard against fraudulent transactions. Here are some things that may prevent your donation from being processed:
We recommend that you try to complete your donation again, ensuring that your zip code, address and security information match the information exactly on file with your card issuing bank. If you continue to experience difficulty with your donation, please We recommend that you try to complete your donation again, ensuring that your zip code, address and security information match the information exactly on file with your card issuing bank. If you continue to experience difficulty with your donation, please contact us via email or call us at 1300 133 589.